Refund & Cancellation Policy

1. Cancellations

You may cancel your order at any point before dispatch by contacting our support team at care@brookvalley.in or through your customer account order history. Once a parcel has been collected by our courier partner, it cannot be recalled.

2. Perishable Goods Notice

Because freshly roasted coffee powders and loose tea leaves are food-grade perishable goods, we cannot accept general returns once packaging seals are opened, in accordance with FSSAI regulations.

3. Damaged or Incorrect Shipments

If your package arrives damaged, leaked, or contains an incorrect item, please notify us within 48 hours of delivery with photographs of the outer carton and product. We will immediately dispatch a fresh replacement or process a 100% refund.

4. Refund Process

Approved refunds are credited back to the original payment source (Razorpay UPI / Bank / Card) within 5 to 7 working days.